54 lines
1.5 KiB
YAML
54 lines
1.5 KiB
YAML
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#
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# Email template: note.alert.yaml
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#
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# Sent to staff members when a new internal note is appended to a ticket.
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# Internal notes can only be added by staff members.
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#
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---
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notes: >
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Wird an Mitarbeiter versendet, wenn eine neue interne Notiz zu einem Ticket hinzugefügt wird.
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Interne Notizen können nur von Mitarbeitern hinzugefügt werden.
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subject: >
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Benachrichtigung über eine neue interne Aktivität
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body: >
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<h3><strong>Hallo %{recipient.name},</strong></h3>
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es wurde eine neue interne Notiz zum Ticket <a
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href="%{ticket.staff_link}">#%{ticket.number}</a> hinzugefügt.
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<br>
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<br>
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<table>
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<tbody>
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<tr>
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<td>
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<strong>Von</strong>:
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</td>
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<td>
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%{note.poster}
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</td>
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</tr>
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<tr>
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<td>
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<strong>Titel</strong>:
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</td>
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<td>
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%{note.title}
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</td>
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</tr>
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</tbody>
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</table>
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<br>
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%{note.message}
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<br>
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<br>
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<hr>
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<div>Um das Ticket anzusehen oder zu bearbeiten, melden Sie sich bitte am <a
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href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
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>Helpdesk</span></a> an.</div>
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<em style="color: rgb(127,127,127); font-size: small; ">Ihr freundliches
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Support-Team</em><br>
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%{company.name}<br>
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<a href="http://osticket.com.de/">
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<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
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alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
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</a>
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