223 lines
10 KiB
PHP
223 lines
10 KiB
PHP
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<?php
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if(!defined('OSTSCPINC') || !is_object($thisuser) || !$thisuser->isStaff()) die('Zugriff verweigert');
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$info=($_POST && $errors)?Format::input($_POST):array(); //on error...use the post data
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?>
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<div width="100%">
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<?if($errors['err']) {?>
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<p align="center" id="errormessage"><?=$errors['err']?></p>
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<?}elseif($msg) {?>
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<p align="center" class="infomessage"><?=$msg?></p>
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<?}elseif($warn) {?>
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<p class="warnmessage"><?=$warn?></p>
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<?}?>
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</div>
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<table width="80%" border="0" cellspacing=1 cellpadding=2>
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<form action="tickets.php" method="post" enctype="multipart/form-data">
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<input type='hidden' name='a' value='open'>
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<tr><td align="left" colspan=2>Bitte füllen Sie nachstehendes Formular sorgfältig aus, um ein Ticket zu eröffnen.</td></tr>
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<tr>
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<td align="left" nowrap width="20%"><b>Email-Adresse:</b></td>
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<td>
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<input type="text" id="email" name="email" size="25" value="<?=$info['email']?>">
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<font class="error"><b>*</b> <?=$errors['email']?></font>
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<? if($cfg->notifyONNewStaffTicket()) {?>
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<input type="checkbox" name="alertuser" <?=(!$errors || $info['alertuser'])? 'checked': ''?>>Sende Meldung zu jeden.
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<?}?>
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</td>
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</tr>
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<tr>
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<td align="left" ><b>Vollständiger Name:</b></td>
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<td>
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<input type="text" id="name" name="name" size="25" value="<?=$info['name']?>">
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<font class="error"><b>*</b> <?=$errors['name']?></font>
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</td>
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</tr>
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<tr>
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<td align="left">Telefon:</td>
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<td><input type="text" name="phone" size="25" value="<?=$info['phone']?>">
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Durchwahl <input type="text" name="phone_ext" size="6" value="<?=$info['phone_ext']?>">
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<font class="error"> <?=$errors['phone']?></font></td>
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</tr>
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<tr height=2px><td align="left" colspan=2 > </td></tr>
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<tr>
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<td align="left" ><b>Herkunft der Meldung:</b></td>
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<td align=2>
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<select name="source">
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<option value="" selected >Quelle wählen</option>
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<option value="Phone" <?=($info['source']=='Phone')?'selected':''?>>Telefon</option>
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<option value="Email" <?=($info['source']=='Email')?'selected':''?>>Email</option>
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<option value="Other" <?=($info['source']=='Other')?'selected':''?>>Sonstiges</option>
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</select>
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<font class="error"><b>*</b> <?=$errors['source']?></font>
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</td>
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</tr>
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<tr>
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<td align="left"><b>Abteilung:</b></td>
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<td>
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<select name="deptId">
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<option value="" selected >Abteilung wählen</option>
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<?
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$services= db_query('SELECT dept_id,dept_name FROM '.DEPT_TABLE.' ORDER BY dept_name');
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while (list($deptId,$dept) = db_fetch_row($services)){
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$selected = ($info['deptId']==$deptId)?'selected':''; ?>
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<option value="<?=$deptId?>"<?=$selected?>><?=$dept?></option>
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<?
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}?>
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</select>
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<font class="error"><b>*</b> <?=$errors['deptId']?></font>
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</td>
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</tr>
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<tr>
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<td align="left"><b>Betreff:</b></td>
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<td>
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<input type="text" name="subject" size="35" value="<?=$info['subject']?>">
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<font class="error">* <?=$errors['subject']?></font>
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</td>
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</tr>
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<tr>
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<td align="left" valign="top"><b>Antwort:</b></td>
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<td>
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<i>Sichtbar für Kunde/Nutzer.</i><font class="error"><b>* <?=$errors['issue']?></b></font><br/>
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<?
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$sql='SELECT premade_id,title FROM '.KB_PREMADE_TABLE.' WHERE isenabled=1';
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$canned=db_query($sql);
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if($canned && db_num_rows($canned)) {
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?>
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Vorlage:
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<select id="canned" name="canned"
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onChange="getCannedResponse(this.options[this.selectedIndex].value,this.form,'issue');this.selectedIndex='0';" >
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<option value="0" selected="selected">Antwort/Thema auswählen</option>
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<?while(list($cannedId,$title)=db_fetch_row($canned)) { ?>
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<option value="<?=$cannedId?>" ><?=Format::htmlchars($title)?></option>
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<?}?>
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</select> <label><input type='checkbox' value='1' name=append checked="true" />Hinzufügen</label>
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<?}?>
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<textarea name="issue" cols="55" rows="8" wrap="soft"><?=$info['issue']?></textarea></td>
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</tr>
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<?if($cfg->canUploadFiles()) {
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?>
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<tr>
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<td>Anhang:</td>
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<td>
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<input type="file" name="attachment"><font class="error"> <?=$errors['attachment']?></font>
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</td>
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</tr>
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<?}?>
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<tr>
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<td align="left" valign="top">Interne Notiz:</td>
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<td>
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<i>Optionale interne Notiz(en).</i><font class="error"><b> <?=$errors['note']?></b></font><br/>
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<textarea name="note" cols="55" rows="5" wrap="soft"><?=$info['note']?></textarea></td>
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</tr>
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<tr>
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<td align="left" valign="top">Fälligkeitsdatum:</td>
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<td>
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<i>Zeit basiert auf Ihre Zeitzone (GM <?=$thisuser->getTZoffset()?>)</i> <font class="error"> <?=$errors['time']?></font><br>
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<input id="duedate" name="duedate" value="<?=Format::htmlchars($info['duedate'])?>"
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onclick="event.cancelBubble=true;calendar(this);" autocomplete=OFF>
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<a href="#" onclick="event.cancelBubble=true;calendar(getObj('duedate')); return false;"><img src='images/cal.png'border=0 alt=""></a>
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<?php
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$min=$hr=null;
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if($info['time'])
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list($hr,$min)=explode(':',$info['time']);
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echo Misc::timeDropdown($hr,$min,'time');
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?>
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<font class="error"> <?=$errors['duedate']?></font>
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</td>
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</tr>
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<?
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$sql='SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE.' ORDER BY priority_urgency DESC';
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if(($priorities=db_query($sql)) && db_num_rows($priorities)){ ?>
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<tr>
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<td align="left">Priorität:</td>
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<td>
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<select name="pri">
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<?
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$info['pri']=$info['pri']?$info['pri']:$cfg->getDefaultPriorityId();
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while($row=db_fetch_array($priorities)){ ?>
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<option value="<?=$row['priority_id']?>" <?=$info['pri']==$row['priority_id']?'selected':''?> ><?=$row['priority_desc']?></option>
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<?}?>
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</select>
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</td>
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</tr>
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<? }?>
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<?php
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$services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic');
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if($services && db_num_rows($services)){ ?>
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<tr>
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<td align="left" valign="top">Thema:</td>
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<td>
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<select name="topicId">
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<option value="" selected >Auswählen</option>
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<?
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while (list($topicId,$topic) = db_fetch_row($services)){
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$selected = ($info['topicId']==$topicId)?'selected':''; ?>
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<option value="<?=$topicId?>"<?=$selected?>><?=$topic?></option>
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<?
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}?>
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</select>
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<font class="error"> <?=$errors['topicId']?></font>
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</td>
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</tr>
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<?
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}?>
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<tr>
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<td>Zuweisen:</td>
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<td>
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<select id="staffId" name="staffId">
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<option value="0" selected="selected">-Zuweisung an-</option>
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<?
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//TODO: make sure the user's group is also active....DO a join.
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$sql=' SELECT staff_id,CONCAT_WS(", ",lastname,firstname) as name FROM '.STAFF_TABLE.' WHERE isactive=1 AND onvacation=0 ';
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$depts= db_query($sql.' ORDER BY lastname,firstname ');
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while (list($staffId,$staffName) = db_fetch_row($depts)){
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$selected = ($info['staffId']==$staffId)?'selected':''; ?>
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<option value="<?=$staffId?>"<?=$selected?>><?=$staffName?></option>
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<?
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}?>
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</select><font class='error'> <?=$errors['staffId']?></font>
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<input type="checkbox" name="alertstaff" <?=(!$errors || $info['alertstaff'])? 'checked': ''?>>Sende Meldung an zugewiesenes Personal.
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</td>
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</tr>
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<tr>
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<td>Signatur:</td>
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<td> <?php
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$appendStaffSig=$thisuser->appendMySignature();
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$info['signature']=!$info['signature']?'none':$info['signature']; //change 'none' to 'mine' to default to staff signature.
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?>
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<div style="margin-top: 2px;">
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<label><input type="radio" name="signature" value="none" checked > Keine</label>
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<?if($appendStaffSig) {?>
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<label> <input type="radio" name="signature" value="mine" <?=$info['signature']=='mine'?'checked':''?> > Meine Signatur</label>
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<?}?>
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<label><input type="radio" name="signature" value="dept" <?=$info['signature']=='dept'?'checked':''?> > Abt. Signatur (falls vorhanden)</label>
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</div>
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</td>
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</tr>
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<tr height=2px><td align="left" colspan=2 > </td</tr>
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<tr>
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<td></td>
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<td>
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<input class="button" type="submit" name="submit_x" value="Sende Ticket">
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<input class="button" type="reset" value="Zurücksetzen">
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<input class="button" type="button" name="Abbrechen" value="Abbrechen" onClick='window.location.href="tickets.php"'>
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</td>
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</tr>
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</form>
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</table>
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<script type="text/javascript">
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var options = {
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script:"ajax.php?api=tickets&f=searchbyemail&limit=10&",
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varname:"input",
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json: true,
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shownoresults:false,
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maxresults:10,
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callback: function (obj) { document.getElementById('email').value = obj.id; document.getElementById('name').value = obj.info; return false;}
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};
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var autosug = new bsn.AutoSuggest('email', options);
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</script>
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