56 lines
1.6 KiB
YAML
56 lines
1.6 KiB
YAML
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#
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# Default help topics installed for the system
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#
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# Fields:
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# id - (int:optional) id number in the database
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# topic - (string) descriptive name of the help topic
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# isactive - (bool:0|1) if the help topic should be initially usable
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# ispublic - (bool:0|1) true or false if end users should be able to see the
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# help topic. In other words, true or false if the help topic is _not_
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# for internal use only
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# noautoresp - (bool:1) true to disable the auto-responder for tickets
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# assigned to this help topic. NOTE that this field must be completely
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# omitted to ENABLE the auto-response by default
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# dept_id - (int) id number of the department with which this help topic is
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# associated
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# sla_id - (int:optional) id number of the sla with which this help topic is
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# associated
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# notes - (string) administrative notes (internally viewable only)
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#
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---
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- topic_id: 1
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isactive: 1
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ispublic: 1
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priority_id: 2
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forms: [2]
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topic: Allgemeine Anfrage
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notes: |
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Fragen zu Produkten oder Dienstleistungen
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- isactive: 1
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ispublic: 1
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priority_id: 1
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forms: [2]
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topic: Feedback
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notes: |
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Tickets, die in erster Linie die Abteilungen Vertrieb und Buchhaltung betreffen
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- topic_id: 10
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isactive: 1
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ispublic: 1
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dept_id: 3
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priority_id: 2
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forms: [2]
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topic: Ein Problem melden
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notes: |
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Produkt-, Service- oder Ausstattungsfragen
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- topic_pid: 10
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isactive: 1
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ispublic: 1
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sla_id: 1
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priority_id: 3
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forms: [2]
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topic: Zugangsproblem
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notes: |
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Ein Problem mit dem Zugang zu einer physikalischen oder virtuellen Ressource melden
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