56 lines
1.6 KiB
YAML
56 lines
1.6 KiB
YAML
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#
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# Email template: assigned.alert.yaml
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#
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# Sent to staff members when a ticket is assigned to them. Tickets can be
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# assigned automatically by the system or manually by another staff member.
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# Use %{assigner} to distinguish who made the assignment.
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#
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---
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notes: >
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Wird an Mitarbeiter versendet, wenn diesen ein Ticket zugewiesen wird.
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Tickets können automatisch vom System zugewiesen werden oder manuell von
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anderen Mitarbeitern. Verwenden Sie %{assigner}, um zu kennzeichnen wer die Zuweisung vorgenommen hat.
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subject: >
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Ihnen wurde ein Ticket zugewiesen
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body: >
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<h3><strong>Hallo %{assignee.name},</strong></h3>
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das Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> wurde Ihnen
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von %{assigner.name.short} zugewiesen.
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<br>
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<br>
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<table>
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<tbody>
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<tr>
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<td>
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<strong>Von</strong>:
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</td>
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<td>
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%{ticket.name} <%{ticket.email}>
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</td>
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</tr>
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<tr>
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<td>
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<strong>Betreff</strong>:
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</td>
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<td>
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%{ticket.subject}
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</td>
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</tr>
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</tbody>
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</table>
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<br>
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%{comments}
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<br>
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<br>
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<hr>
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<div>Um das Ticket anzusehen oder zu bearbeiten, melden Sie sich bitte am <a
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href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
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>Helpdesk</span></a> an.</div>
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<em style="color: rgb(127,127,127); font-size: small; ">Ihr freundliches
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Support-Team</em><br>
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%{company.name}<br>
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<a href="http://osticket.com.de/">
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<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
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alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
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</a>
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