getEmail(),$ticket->getEmail())) die('Zugriff verweigert'); $info=($_POST && $errors)?Format::input($_POST):array(); //Re-use the post info on error...savekeyboards.org $dept = $ticket->getDept(); //Making sure we don't leak out internal dept names $dept=($dept && $dept->isPublic())?$dept:$cfg->getDefaultDept(); //We roll like that... $stati = $ticket->getStatus(); switch(strtolower($stati)){ //Status is overloaded case 'open': $ger_status='Offen'; break; case 'closed': $ger_status='Abgeschlossen'; break; default: $ger_status='Offen'; } ?>

Ticket #getExtId()?>

Ticket Status:
Abteilung:	getName())?>
Erstellungsdatum:	getCreateDate())?>

Name:	getName())?>
Email:	getEmail()?>
Telefon:	getPhoneNumber())?>

Betreff: getSubject())?>

Ticket Verlauf

getId()). ' GROUP BY msg.msg_id ORDER BY created'; $msgres =db_query($sql); while ($msg_row = db_fetch_array($msgres)): ?> 0){ ?>


getAttachmentStr($msg_row['msg_id'],'M')?>

getId()). ' GROUP BY resp.response_id ORDER BY created'; //echo $sql; $resp =db_query($sql); while ($resp_row = db_fetch_array($resp)) { $respID=$resp_row['response_id']; $name=$cfg->hideStaffName()?'staff':Format::htmlchars($resp_row['staff_name']); ?> 0){ ?>

-
getAttachmentStr($respID,'R')?>

isClosed()) {?>

Ticket wird wieder geöffnet sobald eine Nachricht gesendet wird.