314 lines
11 KiB
PHP
314 lines
11 KiB
PHP
<?php
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// Calling convention (assumed global scope):
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// $tickets - <QuerySet> with all columns and annotations necessary to
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// render the full page
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// Impose visibility constraints
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// ------------------------------------------------------------
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//filter if limited visibility or if unlimited visibility and in a queue
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$ignoreVisibility = $queue->ignoreVisibilityConstraints($thisstaff);
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if (!$ignoreVisibility || //limited visibility
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($ignoreVisibility && ($queue->isAQueue() || $queue->isASubQueue())) //unlimited visibility + not a search
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)
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$tickets->filter($thisstaff->getTicketsVisibility());
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// do not show children tickets unless agent is doing a search
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if ($queue->isAQueue() || $queue->isASubQueue())
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$tickets->filter(Q::any(
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array('ticket_pid' => null, 'flags__hasbit' => TICKET::FLAG_LINKED)));
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// Make sure the cdata materialized view is available
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TicketForm::ensureDynamicDataView();
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// Identify columns of output
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$columns = $queue->getColumns();
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// Figure out REFRESH url — which might not be accurate after posting a
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// response
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list($path,) = explode('?', $_SERVER['REQUEST_URI'], 2);
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$args = array();
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parse_str($_SERVER['QUERY_STRING'], $args);
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// Remove commands from query
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unset($args['id']);
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if ($args['a'] !== 'search') unset($args['a']);
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$refresh_url = $path . '?' . http_build_query($args);
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// Establish the selected or default sorting mechanism
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if (isset($_GET['sort']) && is_numeric($_GET['sort'])) {
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$sort = $_SESSION['sort'][$queue->getId()] = array(
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'col' => (int) $_GET['sort'],
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'dir' => (int) $_GET['dir'],
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);
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}
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elseif (isset($_GET['sort'])
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// Drop the leading `qs-`
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&& (strpos($_GET['sort'], 'qs-') === 0)
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&& ($sort_id = substr($_GET['sort'], 3))
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&& is_numeric($sort_id)
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&& ($sort = QueueSort::lookup($sort_id))
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) {
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$sort = $_SESSION['sort'][$queue->getId()] = array(
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'queuesort' => $sort,
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'dir' => (int) $_GET['dir'],
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);
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}
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elseif (isset($_SESSION['sort'][$queue->getId()])) {
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$sort = $_SESSION['sort'][$queue->getId()];
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}
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elseif ($queue_sort = $queue->getDefaultSort()) {
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$sort = $_SESSION['sort'][$queue->getId()] = array(
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'queuesort' => $queue_sort,
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'dir' => (int) $_GET['dir'] ?: 0,
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);
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}
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// Handle current sorting preferences
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$sorted = false;
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foreach ($columns as $C) {
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// Sort by this column ?
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if (isset($sort['col']) && $sort['col'] == $C->id) {
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$tickets = $C->applySort($tickets, $sort['dir']);
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$sorted = true;
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}
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}
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// Apply queue sort if it's not already sorted by a column
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if (!$sorted) {
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// Apply queue sort-dropdown selected preference
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if (isset($sort['queuesort']))
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$sort['queuesort']->applySort($tickets, $sort['dir']);
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else // otherwise sort by created DESC
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$tickets->order_by('-created');
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}
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// Apply pagination
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$page = ($_GET['p'] && is_numeric($_GET['p']))?$_GET['p']:1;
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$pageNav = new Pagenate(PHP_INT_MAX, $page, PAGE_LIMIT);
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$tickets = $pageNav->paginateSimple($tickets);
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if (isset($tickets->extra['tables'])) {
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// Creative twist here. Create a new query copying the query criteria, sort, limit,
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// and offset. Then join this new query to the $tickets query and clear the
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// criteria, sort, limit, and offset from the outer query.
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$criteria = clone $tickets;
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$criteria->limit(500);
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$criteria->annotations = $criteria->related = $criteria->aggregated =
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$criteria->annotations = $criteria->ordering = [];
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$tickets->constraints = $tickets->extra = [];
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$criteria->extra(array('select' => array('relevance' => 'Z1.relevance')));
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$tickets = $tickets->filter(['ticket_id__in' =>
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$criteria->values_flat('ticket_id')]);
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$tickets->order_by(new SqlCode('relevance'), QuerySet::DESC);
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# Index hint should be used on the $criteria query only
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$tickets->clearOption(QuerySet::OPT_INDEX_HINT);
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}
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$tickets->distinct('ticket_id');
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$Q = $queue->getBasicQuery();
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if ($Q->constraints) {
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if (count($Q->constraints) > 1) {
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foreach ($Q->constraints as $value) {
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if (!$value->constraints)
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$empty = true;
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}
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}
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}
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if (($Q->extra && isset($Q->extra['tables'])) || !$Q->constraints || $empty) {
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$skipCount = true;
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$count = '-';
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}
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$count = $count ?: $queue->getCount($thisstaff);
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$pageNav->setTotal($count, true);
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$pageNav->setURL('tickets.php', $args);
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?>
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<!-- SEARCH FORM START -->
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<div id='basic_search'>
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<div class="pull-right" style="height:25px">
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<span class="valign-helper"></span>
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<?php
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require 'queue-quickfilter.tmpl.php';
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if ($queue->getSortOptions())
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require 'queue-sort.tmpl.php';
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?>
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</div>
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<form action="tickets.php" method="get" onsubmit="javascript:
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$.pjax({
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url:$(this).attr('action') + '?' + $(this).serialize(),
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container:'#pjax-container',
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timeout: 2000
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});
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return false;">
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<input type="hidden" name="a" value="search">
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<input type="hidden" name="search-type" value=""/>
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<div class="attached input">
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<input type="text" class="basic-search" data-url="ajax.php/tickets/lookup" name="query"
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autofocus size="30" value="<?php echo Format::htmlchars($_REQUEST['query'], true); ?>"
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autocomplete="off" autocorrect="off" autocapitalize="off">
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<button type="submit" class="attached button"><i class="icon-search"></i>
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</button>
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</div>
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<a href="#" onclick="javascript:
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$.dialog('ajax.php/tickets/search', 201);"
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>[<?php echo __('advanced'); ?>]</a>
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<i class="help-tip icon-question-sign" href="#advanced"></i>
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</form>
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</div>
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<!-- SEARCH FORM END -->
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<div class="clear"></div>
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<div style="margin-bottom:20px; padding-top:5px;">
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<div class="sticky bar opaque">
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<div class="content">
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<div class="pull-left flush-left">
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<h2><a href="<?php echo $refresh_url; ?>"
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title="<?php echo __('Refresh'); ?>"><i class="icon-refresh"></i> <?php echo
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$queue->getName(); ?></a>
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<?php
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if (($crit=$queue->getSupplementalCriteria()))
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echo sprintf('<i class="icon-filter"
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data-placement="bottom" data-toggle="tooltip"
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title="%s"></i> ',
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Format::htmlchars($queue->describeCriteria($crit)));
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?>
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</h2>
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</div>
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<div class="configureQ">
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<i class="icon-cog"></i>
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<div class="noclick-dropdown anchor-left">
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<ul>
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<li>
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<a class="no-pjax" href="#"
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data-dialog="ajax.php/tickets/search/<?php echo
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urlencode($queue->getId()); ?>"><i
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class="icon-fixed-width icon-pencil"></i>
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<?php echo __('Edit'); ?></a>
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</li>
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<li>
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<a class="no-pjax" href="#"
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data-dialog="ajax.php/tickets/search/create?pid=<?php
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echo $queue->getId(); ?>"><i
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class="icon-fixed-width icon-plus-sign"></i>
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<?php echo __('Add Sub Queue'); ?></a>
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</li>
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<?php
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if ($queue->id > 0 && $queue->isOwner($thisstaff)) { ?>
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<li class="danger">
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<a class="no-pjax confirm-action" href="#"
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data-dialog="ajax.php/queue/<?php
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echo $queue->id; ?>/delete"><i
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class="icon-fixed-width icon-trash"></i>
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<?php echo __('Delete'); ?></a>
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</li>
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<?php } ?>
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</ul>
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</div>
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</div>
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<div class="pull-right flush-right">
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<?php
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// TODO: Respect queue root and corresponding actions
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if ($count) {
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Ticket::agentActions($thisstaff, array('status' => $status));
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}?>
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</div>
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</div>
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</div>
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</div>
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<div class="clear"></div>
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<form action="?" method="POST" name='tickets' id="tickets">
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<?php csrf_token(); ?>
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<input type="hidden" name="a" value="mass_process" >
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<input type="hidden" name="do" id="action" value="" >
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<table class="list queue tickets" border="0" cellspacing="1" cellpadding="2" width="940">
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<thead>
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<tr>
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<?php
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$canManageTickets = $thisstaff->canManageTickets();
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if ($canManageTickets) { ?>
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<th style="width:12px"></th>
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<?php
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}
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foreach ($columns as $C) {
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$heading = Format::htmlchars($C->getLocalHeading());
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if ($C->isSortable()) {
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$args = $_GET;
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$dir = $sort['col'] != $C->id ?: ($sort['dir'] ? 'desc' : 'asc');
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$args['dir'] = $sort['col'] != $C->id ?: (int) !$sort['dir'];
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$args['sort'] = $C->id;
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$heading = sprintf('<a href="?%s" class="%s">%s</a>',
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Http::build_query($args), $dir, $heading);
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}
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echo sprintf('<th width="%s" data-id="%d">%s</th>',
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$C->getWidth(), $C->id, $heading);
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}
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?>
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</tr>
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</thead>
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<tbody>
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<?php
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foreach ($tickets as $T) {
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echo '<tr>';
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if ($canManageTickets) { ?>
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<td><input type="checkbox" class="ckb" name="tids[]"
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value="<?php echo $T['ticket_id']; ?>" /></td>
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<?php
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}
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foreach ($columns as $C) {
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list($contents, $styles) = $C->render($T);
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if ($style = $styles ? 'style="'.$styles.'"' : '') {
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echo "<td $style><div $style>$contents</div></td>";
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}
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else {
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echo "<td>$contents</td>";
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}
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}
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echo '</tr>';
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}
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?>
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</tbody>
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<tfoot>
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<tr>
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<td colspan="<?php echo count($columns)+1; ?>">
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<?php if ($count && $canManageTickets) {
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echo __('Select');?>:
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<a id="selectAll" href="#ckb"><?php echo __('All');?></a>
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<a id="selectNone" href="#ckb"><?php echo __('None');?></a>
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<a id="selectToggle" href="#ckb"><?php echo __('Toggle');?></a>
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<?php }else{
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echo '<i>';
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echo $ferror?Format::htmlchars($ferror):__('Query returned 0 results.');
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echo '</i>';
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} ?>
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</td>
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</tr>
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</tfoot>
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</table>
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<?php
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if ($count > 0 || $skipCount) { //if we actually had any tickets returned.
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?> <div>
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<span class="faded pull-right"><?php echo $pageNav->showing(); ?></span>
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<?php
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echo __('Page').':'.$pageNav->getPageLinks().' ';
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?>
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<a href="#tickets/export/<?php echo $queue->getId(); ?>"
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id="queue-export" class="no-pjax export"
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><?php echo __('Export'); ?></a>
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<i class="help-tip icon-question-sign" href="#export"></i>
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</div>
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<?php
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} ?>
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</form>
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