init

help_FR/include/i18n/en_US/templates/email/task.alert.yaml

@@ -0,0 +1,41 @@
+#
+# Email template: task.alert.yaml
+#
+# Sent to an agent when a new task is created in the system.
+#
+#
+---
+notes: |
+    Sent to an agent when a new task is created in the system.
+
+subject: |
+    New Task Alert
+body: |
+    <h2>Hi %{recipient.name},</h2>
+    New task <a href="%{task.staff_link}">#%{task.number}</a> created
+    <br>
+    <br>
+    <table>
+    <tbody>
+    <tr>
+        <td>
+            <strong>Department</strong>:
+        </td>
+        <td>
+            %{task.dept.name}
+        </td>
+    </tr>
+    </tbody>
+    </table>
+    <br>
+    %{task.description}
+    <br>
+    <br>
+    <hr>
+    <div>To view or respond to the ticket, please <a
+    href="%{task.staff_link}">login</a> to the support system</div>
+    <em style="font-size: small">Your friendly Customer Support System</em>
+    <br>
+    <a href="https://osticket.com/"><img width="126" height="19"
+        style="width: 126px; " alt="Powered By osTicket"
+        src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>